FAQ
Have a question about Pet Dog U, our online courses, seminars, webinars or eBooks? We've compiled some of the most commonly asked questions here for your reference.
Still have a question? No problem! We are always happy to help. Simply contact us here and we will do our best to answer any questions you may have.
Training Questions
Pet Dog U is an online dog training platform that focuses on all things dog training!
We offer online courses, seminars, webinars, mini-webinars and eBooks to give you all the information you need to help your puppy or dog be the best canine companion possible.
They will be rock stars at home, on the road and when participating in a variety of dog sports!
Great question! While Pet Dog U features a variety of highly qualified instructors, all courses will be taught using positive reinforcement and reward-based training techniques.
For our Sniffy Fun Program, the dogs will be hunting for food and toys to build their drive and enthusiasm for the game while also setting them up to succeed.
Our other programs may use a variety of reinforcers, and handlers are always urged to find and use what works best for their own individual dog.
YES! Firstly, congratulations on your little one, how exciting! We have lots a resources that are specific to puppies.
Check the all out in our Perfect Puppy Training Program.
YES! HUGE congratulations on adopting your pup, yay!
Check the all out in our Best New Pups Program for a bunch of resources that are designed with you in mind.
YES! We love helping dogs learn how to be more successful in a human world.
The resources in our Real-Life Skills Program are just what you are looking for.
No. As with all dog training services, the results hinge on a multitude of variables.
These include the physical and behavioral status of the dog as well as the frequency, consistency and proficiency in which the training is conducted.
It would be unethical and improper for Pet Dog U to guarantee results for any of our courses.
Pet Dog U concentrates on providing virtual training services, but several of our instructors do indeed offer in-person training.
You may see a listing of the instructors who offer in-person training services here.
Payment Questions
We are all about offering choices. You may submit your payment securely using either PayPal, Google Pay or via credit card.
All options are secure, and Pet Dog U does not store your credit card information.
Unfortunately no, there are no refunds once a course, seminars, webinar or mini-webinar has begun.
Special consideration will be given due to dog or handler injury or death. Please direct these inquiries to refund@petdogu.com.
General FAQ
For our online courses, Students who complete the entire course and submit the Request for Certificate form will receive a Certificate of Completion via email.
For our online webinars, if after completing the webinar replay you request CEUs, you will also receive a Certificate of Completion.
We submit as many of our offerings as possible to the CCPDT and KPA to be approved for CEUs.
If an offering is approved, this will be noted in the sales page and there will be a "Request CEUs" form within the course player.
When you submit a Request for CEUs, we will process this request for you and email you a Certificate of Completion for your records.
If there is another organization you are looking to earn CEUs for, let us know and we will reach out to them to see if our webinars can be approved.
Great question! There are a couple of different ways you can do this. The easiest is to subscribe to the Pet Dog U mailing list. We send out notifications when courses, seminars, webinars and mini-webinars are offered and available to enroll in.
Another option is to follow us on social media. We have a Facebook Page, Facebook Group, Instagram, LinkedIn and we are also active on YouTube.
Of course, you are always more than welcome to contact us directly at if you have a question.
We are always happy to help you! Contact us atdianna@petdogu.comand we will work to sort them out as quickly as possible.
Fabulous, we would love to hear from you! Please submit any course ideas or suggestions to dianna@petdogu.com.
As a "Thank You", we will send you a 25% off certificate that you may use toward any of our online courses, seminars, mini-webinars or webinars.